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Privacy Policy
Last updated: January 2025
Your privacy is important to us. This Privacy Policy explains how Propip ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our BI-driven ERP platform for Chartered Accountants.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, CA registration number, firm details
- Business Information: Firm name, address, GST number, client information, financial data
- Communication Data: Messages, support requests, feedback, and other communications
- Payment Information: Billing details, payment method information (processed securely through third-party payment processors)
1.2 Usage Information
We automatically collect certain information about your use of our platform:
- Usage Data: Features used, time spent, pages visited, actions performed
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Server logs, error reports, performance data
- Cookies and Tracking: Session cookies, analytics cookies, preference cookies
1.3 Client Data
As part of our ERP services, we process:
- Client Information: Names, contact details, business information
- Financial Data: Accounting records, GST filings, tax information
- Compliance Data: Audit trails, regulatory filings, compliance status
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain our ERP platform and BI services
- Process and manage your accounting data
- Generate reports, dashboards, and analytics
- Facilitate GST compliance and filing
- Enable task management and workflow automation
2.2 Communication and Support
- Respond to your inquiries and provide customer support
- Send important updates about our services
- Provide training and educational content
- Notify you about new features and improvements
2.3 Business Operations
- Process payments and manage billing
- Improve our services and develop new features
- Ensure platform security and prevent fraud
- Comply with legal and regulatory requirements
3. Information Sharing and Disclosure
3.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Limited Sharing
We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in platform operations (hosting, analytics, payment processing)
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing
3.3 Data Processing Partners
We work with carefully selected partners who help us provide our services:
- Cloud Infrastructure: AWS for secure data hosting and processing
- Analytics: Google Analytics for usage insights (anonymized data)
- Payment Processing: Secure payment gateways for billing
- Communication: Email service providers for notifications
4. Data Security
4.1 Security Measures
We implement comprehensive security measures to protect your data:
- Encryption: Data encrypted in transit and at rest using industry-standard protocols
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Security awareness and data handling protocols
4.2 Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and develop new features
5. Your Rights and Choices
5.1 Access and Control
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your information
5.2 Communication Preferences
You can control:
- Email notifications and marketing communications
- Cookie preferences through your browser settings
- Data sharing through your account settings
6. Compliance and Regulations
6.1 Indian Data Protection
We comply with applicable Indian data protection laws and regulations, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (when applicable)
6.2 International Standards
We follow international best practices including:
- ISO 27001 security standards
- GDPR principles for data protection
- SOC 2 compliance for service organizations
7. Cookies and Tracking
7.1 Types of Cookies
We use different types of cookies:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand usage patterns (anonymized)
- Preference Cookies: Remember your settings and preferences
7.2 Cookie Management
You can manage cookies through:
- Your browser settings
- Our cookie preference center
- Third-party opt-out tools
8. International Data Transfers
Your data may be processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
11. Contact Information
12. Additional Resources
For more information about data protection and privacy:
Thank you for trusting Propip with your data. We are committed to protecting your privacy and ensuring the security of your information while providing you with the best possible service.